1.0 Contract

1.1 These Terms and Conditions represent a legally binding contract between you as the Client and Popupnanny.nl
1.2 Acceptance of the Terms and Conditions by the Client takes effect immediately upon either completing the online booking form or giving us verbal or written instruction to book a service
1.3 The word "Client" refers to the person/family using Popupnanny.nl services
1.4 The word "Candidate" refers to any person that Popupnanny.nl introduces to the Client
1.5 The Agency is acting as an introductory agency and not an employment agency; therefore the Client employs the Candidate
1.6 The Terms & Conditions are the terms of which Popupnanny.nl offers the Client access to the services and use of Popupnanny.nl. By ordering with Popupnanny.nl, the Client agrees to abide by these Terms & Conditions

2.0 Client Responsibilities

2.1 Any correspondence, communication either verbally, written or via email is confidential and the Client agrees not to disclose to third parties
2.2 All bookings must be made directly between the Client and Popupnanny.nl
2.3 No bookings are to be made directly with the candidate unless previously agreed with Popupnanny.nl. Should this obligation be ignored, the candidate is obliged to inform the Popupnanny.nl and the relevant fees will be charged to the Client.
2.4 The Client will notify the agency immediately of any extension of any temporary placement and agrees further placement fees will apply
2.5 If a Client wishes to employ a specific Candidate originally introduced by Popupnanny.nl on a long term or regular basis, then Popupnanny.nl should be notified in advance.
2.6 Popupnanny.nl requires the Client to provide accurate details of their full name, contact details and address.
2.7 Popupnanny.nl requires the Client to inform the Candidate (including, but not limited to, nannies, housekeepers, cooks, gardeners, drivers, and caregivers for children or the elderly) of any medical conditions, allergies, illnesses, or disabilities related to the family or household that may affect the Candidate’s duties
2.8 The Client confirms that the employment relationship exists solely between the Client and the Candidate, and not the popupnanny.nl.
2.9 The Clients that employ a candidate are required to abide by all tax laws.
2.10 The Client is responsible for holding adequate household insurance in the Netherlands, including liability insurance, to ensure appropriate coverage for domestic staff working in the home in case of accidents, injury, or damage arising during the course of their duties.
2.11 The Client agrees that Popupnanny.nl requires our Candidates to be in a safe and friendly environment
2.12 Where Popupnanny.nl (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the Client, then Popupnanny.nl will refrain from referring any candidate
2.13 The Client is responsible for paying all expenses during the Candidates working hours, including but not limited to travel expenses, admission or entrée costs for activities, food and drink and any other related costs that are incurred during the Candidates working hours
2.14 If the Client ends the booking early, the full hours originally paid are not refundable.
2.15 If the booking runs longer than the original hours booked, the Client agrees to pay the Candidate overtime, rounding up to the nearest 15mins in cash according to agreed hour rate at the end of candidate's service directly.
2.16 If a Candidate leaves a booking after 11.30pm the Client agrees to pay for a taxi home to ensure the Candidates safe return

3.0 Fees

3.1 Booking fees are payable in Euro
3.2 The recruitment fee is calculated based on the Candidate’s net monthly salary or, in the case of short-term bookings, on the total salary for the full contract period.
3.3. Regardless of whether the Candidate is engaged on a live-in or live-out basis, the following payment structure applies:
a) 20% of the recruitment fee (+ VAT) is payable before the search commences. This payment is non-refundable.
b) The remaining 80% of the recruitment fee (+ VAT) is payable after the Candidate has commenced employment.
3.4 The booking should be paid prior to the Candidate commencing work. Popupnanny.nl holds the right to cancel a Candidate if the booking has not been received prior to the Candidate service.
3.5 The invoice will be sent via email with payment due upon receipt
3.6 The guarantee period for the Candidate is one (1) month from the Candidate’s start date.
3.7 For urgent requests, an additional fee of €50 applies. Urgent requests must be paid in full (100%) prior to the commencement of services and are non-refundable.
3.8 The Candidate’s salary is agreed directly between the Client and the Candidate, based on the Client’s requirements and financial capability. Approximate salary ranges are available in the FAQ section of the website.
3.9 All salary payments are made directly by the Client to the Candidate. The Agency does not act as the employer and bears no responsibility for salary payments.
3.10 The booking is based upon the original dates requested. Should those dates be shortened, no agency fee refunds will be given
3.11 The Client shall notify the popupnanny.nl immediately should it choose to re-engage a Candidate who has been introduced to it by the popupnanny.nl
3.12 If the Client engages the Candidate for more hours than initially booked through Popupnanny.nl, the Client agrees to pay a fee of €2,500. Upon payment of this fee, the Client is permitted to hire the Candidate on a permanent basis (Permanent Placement Fees)
3.13 In the event of a Client passing the details of a Candidate to third parties, the Client will be responsible for any relevant Popupnanny.com Fees and associated loss of Popupnanny.com earnings
3.14 In the event that a Client does not hire a Candidate following the initial Introduction by the Popupnanny.com but subsequently approaches the Candidate directly (not through the Popupnanny.com) offering engagement then the Client shall be liable to relevant Permanent Placement Fees

4.0 Cancellation

4.1 No refunds will be given for urgent bookings.
4.2 Cancellations made within 24 hours of the scheduled start time are non-refundable. Cancellations made earlier than 24 hours before the start time are eligible for a full refund.
4.3 A full refund will be provided if the booked Candidate cancels or fails to show up, and no suitable replacement Candidate can be arranged.

5.0 Liability

5.1 Popupnanny.nl acts as an agent for the Client, not as an employer of the candidate. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by Candidates, Clients or any other persons and by employing a Candidate through Popupnanny.nl, The Client agrees to exclude the agency should any mishap occur
5.2 Popupnanny.nl endeavors to validate the background of our Candidates. We cannot guarantee that all the information is correct. Popupnanny.nl conducts thorough checks and conducts interviews.
5.3 Although Popupnanny.nl has high expectations of our Candidates and we aim to provide you with exceptional Candidates there is still no complete guarantee of reliability, honesty and character of the Candidate provided by the agency. Any concerns, please contact us immediately.
5.4 The Client is responsible for ensuring that their home contents insurance includes cover for Employers and Public Liability insurance for domestic workers, including childcare
5.5 The Popupnanny.nl does not accept any liability for any kind of inconvenience, loss or damage howsoever arising and whether caused directly or indirectly from an act or omission of a Candidate introduced by Popupnanny.nl. Similarly, no warranty is offered in respect of the suitability, honesty, capability or character of any Candidate introduced by the Agency and employed or contracted by the Client. Candidates are not the employees of the Popupnanny.nl
5.6 While a Candidate is providing services for a Client from an introduction made by Popupnanny.nl the Client undertakes to reimburse Popupnanny.nl fully for all costs, claims, damages, and liabilities whatsoever arising from the Client's wrongdoing or negligence

6.0 Confidentiality

6.1 All communication between both parties (Popupnanny.nl & Clients) shall remain confidential
6.2 Popupnanny.nl requires the Client to provide accurate details of their address, contact details and full name
6.3 We may contact Clients by email, text, or phone regarding any matters related to their bookings. Outside of arranging our services, Popupnanny.nl will always keep your email, phone number, and other personal information strictly confidential.

8.0 Warranties and Indemnities

8.1 The Client is not, and will not represent themselves as, an agent of Popupnanny.nl, and no warranty is provided regarding the suitability, honesty, capability, or character of any Candidates.
8.2 The Client is fully responsible for employment and/or contracting arrangements with the Candidate and all or any legal responsibilities owed by them to the Candidate including without limitation any employment obligation or contractual responsibilities
8.3 The Client will hold Popupnanny.nl harmless against any claims arising out of any claims brought against it arising from the Client's dealings with and treatment of the Candidate howsoever arising

9.0 Disputes

9.1 Popupnanny.nl prefers to resolve any disputes via mediation. Please contact us for full details.

Popupnanny.nl ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, family status, home address, and interests, that you voluntarily give to us when you register with the Site, or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor PayPal and Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Administer promotions, and contests.
- Assist law enforcement and respond to subpoena.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Enable user-to-user communications.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
- Solicit support for the Site.

Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By law or to protect rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-party service providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purpose, as permitted by law.

Interactions with other users
If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.

Online postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-party advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business partners
We may share your information with our business partners to offer you certain products, services or promotions.

Sale or bancrypcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

Tracking Technologies

Internet-based advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics
We may also partner with selected third-party vendors, such as Google Analytics and others, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Third-party websites
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

Security of your information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Controls for do-not-track features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

Optional regarding your information

Emails and communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

Contact us
If you have questions or comments about this Privacy Policy, please contact us at:

Popupnanny
Kliperdijk 8, Lisse,
The Netherlands
+31652403153
popupnanny.nl@gmail.com